Shipping

Shipping Costs 

New Zealand - Free express shipping on orders over $500. Orders under $500 shipping $10

Australia - Free express shipping on orders over $500. $20 on orders under $500

United States - Free express shipping on orders over $300. $30 on orders under $300

Rest of the world (excluding Saudi-Arabia + Russia) - Free express shipping on all International orders over $300. $40 on orders under $300

Shipping & Delivery   

We offer express worldwide shipping for all of our knitwear as our standard shipping method.  All orders (except pre-orders) are packed and dispatched within one working day.
We will email you a tracking number within one business day after your order is dispatched.  Look out for this email so you can track the progress of your order from our doorstep to your home or office. All packages must be signed for upon delivery so please ensure that you provide your daytime delivery address and contact number. 
Please note that we are unable to re-direct orders once they have been dispatched.

New Zealand - Delivery within 1-3 business days from dispatch date.

Australia  - Delivery within 4-10 business days from dispatch date.

USA & Canada - Delivery within 5-14 business days from dispatch date.

Rest of the world (excluding Saudi-Arabia / Russia) - Delivery within 5-14 business days from dispatch date.

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Moreover, we do not hold responsibility for damaged, lost or stolen packages.

Please note 

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. Elle + Riley will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as it’s rules and regulations for importing foreign goods and products. 

Ordering information 

For all online customer service and product enquiries, please email info@elleandriley.com 

Item availability & Pre-Orders 

If a sold-out piece of knitwear is purchased, you will be notified by email as soon as possible and offered a suitable replacement, or a full refund.

How do 'pre-orders' work?