Shipping + Returns

Shipping Costs 

New Zealand - Free express shipping on orders over $500. Orders under $500 shipping $10

Australia - Free express shipping on orders over $500. $20 on orders under $500

United States - Free express shipping on orders over $300. $25 on orders under $300

Rest of the world (excluding Saudi-Arabia + Russia) - Free express shipping on all International orders over $300. $25 on orders under $300

Shipping & Delivery   

We offer express worldwide shipping for all of our knitwear as our standard shipping method.  All orders (except pre-orders) are packed and dispatched within one working day.
We will email you a tracking number within one business day after your order is dispatched.  Look out for this email so you can track the progress of your order from our doorstep to your home or office. All packages must be signed for upon delivery so please ensure that you provide your daytime delivery address and contact number. 
Please note that we are unable to re-direct orders once they have been dispatched.

New Zealand - Delivery within 1-3 business days from dispatch date.

Australia  - Delivery within 4-10 business days from dispatch date.

USA & Canada - Delivery within 5-14 business days from dispatch date.

Rest of the world (excluding Saudi-Arabia / Russia) - Delivery within 5-14 business days from dispatch date.

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Moreover, we do not hold responsibility for damaged, lost or stolen packages.

Please note 

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. Elle + Riley will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as it’s rules and regulations for importing foreign goods and products. 

Ordering information 

For all online customer service and product enquiries, please email info@elleandriley.com 

Item availability & Pre-Orders 

If a sold-out piece of knitwear is purchased, you will be notified by email as soon as possible and offered a suitable replacement, or a full refund.

How do 'pre-orders' work?

Returns & Refund Policy

Online orders: We want you to be completely satisfied with your online knitwear purchase. If you are unhappy for any reason, we’ll gladly accept a return of an unworn item within 14 business days once purchase is received. Items should be in the original condition, unworn, unwashed or used in anyways and is returned in its original packaging, including tags.

We charge a $20 admin fee for all returns, which will be taken off your final refund total when processed. You will not be refunded for shipping costs or duties and taxes incurred with your purchase. 

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.

Once your return arrives within at the return address please allow 7 business days for your refund to be processed via your original payment method. You will be notified by email once finalised.

Exchange Policy 

Unfortunately we cannot offer exchanges for online orders, but of course you are welcome to return a full priced item for a refund and re-purchase your preferred item/size once we’ve refunded you.

In store purchases: 

Elle + Riley offer exchange or store credit on items purchased in one of our boutiques, with the exception of SALE items, within 14 days from the original purchase date. Items received outside of this period will not be accepted. We do not provide refunds for purchases made in store.

Sale Items - in store and online:

All items purchased on sale are FINAL SALE, and will not be accepted for return, exchange or credit note.

Faulty Items 

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 14 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. 

If you have received a faulty item please email us at info@elleandriley.com to arrange a Prepaid Return Postage Label. We will replace if stock is available or refund you upon return.