Returns & Refund Policy

Last updated: 16 March 2025

At Elle & Riley, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out, so we’re happy to offer returns and exchanges under the following terms:

1. Online Purchases

We gladly accept returns for items purchased through elleandriley.com within 14 days of the delivery date, provided they meet the following conditions:

Conditions for Returns:

  • Items must be in original condition — unworn, unwashed, and unused.
  • All tags and packaging must be intact.
  • Sale items are final sale and are not eligible for return, exchange, or store credit.

How to Return an Online Purchase:

  1. Visit the returns portal here, or your customer account to generate a return. If your order was placed prior to 20 March 2025, please contact our customer care team to start your return. 

Elle & Riley is not responsible for any lost or damaged returns. We recommend using a traceable delivery method and keeping the tracking details.

Refund Processing:

  • A $20 administration fee will be deducted from your refund.
  • Original shipping costs, duties, and taxes are non-refundable.
  • Once your return is received and approved, please allow 7 business days for the refund to be processed to your original payment method.
  • You will receive an email confirmation once the refund has been processed.

Exchanges for Online Purchases:

We currently do not offer direct exchanges for online orders. If you would like to exchange an item, please place a new order once your return has been processed.

2. In-Store Purchases

We are happy to offer an exchange or store credit for items purchased at one of our Elle & Riley boutiques, provided they meet the following conditions:

Conditions for In-Store Returns:

  • Returns or exchanges must be made within 14 days of the original purchase date.
  • Items must be in original condition — unworn, unwashed, and unused.
  • All tags and packaging must be intact.
  • Sale items are final sale and cannot be returned or exchanged.

Refunds for In-Store Purchases:

We do not provide refunds for in-store purchases unless the item is deemed faulty.

3. Sale Items

  • All sale items are final sale and are not eligible for return, exchange, or store credit.
  • This applies to both in-store and online purchases.

4. Faulty or Incorrect Items

We take pride in the quality of our products. If you receive an item with a manufacturing fault, we will happily replace or refund it under the following conditions:

Conditions for Faulty Items:

  • You must notify us within 3 days of receiving the item.
  • The item must be returned within 14 days of the original purchase date.
  • Faults caused by normal wear and tear, improper care, or misuse are not considered manufacturing faults.

How to Return a Faulty Item:

  1. Contact our customer care team with your order number, details of the fault, and supporting photos if possible.
  2. We will arrange for a prepaid return label and provide further instructions.
  3. Once the item is received and assessed, we will offer a repair, replacement (if stock is available), or a full refund, including shipping costs.

5. Refund Details

  • Refunds will be credited to the original payment method.
  • Shipping, duties, and taxes are non-refundable unless the item is faulty or incorrect.
  • Refunds may take up to 3 business days to appear in your account, depending on your bank’s processing time.

6. Important Notes

  • Returns that do not meet our policy requirements may not be accepted and may be sent back to the customer at their expense.
  • We reserve the right to refuse returns or exchanges if the item has been worn, washed, or damaged due to misuse.

7. Contact Us

If you have any questions about our Returns Policy or need assistance, please contact our customer care team.