Returns (2)

Returns & Refund Policy

Online orders: We want you to be completely satisfied with your online knitwear purchase. If you are unhappy for any reason, we’ll gladly accept a return of an unworn item within 14 business days once purchase is received. Items should be in the original condition, unworn, unwashed or used in anyways and is returned in its original packaging, including tags.

We charge a $20 admin fee for all returns, which will be taken off your final refund total when processed. You will not be refunded for shipping costs or duties and taxes incurred with your purchase. 

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.

Once your return arrives within at the return address please allow 7 business days for your refund to be processed via your original payment method. You will be notified by email once finalised.

Exchange Policy 

Unfortunately we cannot offer exchanges for online orders, but of course you are welcome to return a full priced item for a refund and re-purchase your preferred item/size once we’ve refunded you.

In store purchases: 

Elle + Riley offer exchange or store credit on items purchased in one of our boutiques, with the exception of SALE items, within 14 days from the original purchase date. Items received outside of this period will not be accepted. We do not provide refunds for purchases made in store.

Sale Items - in store and online:

All items purchased on sale are FINAL SALE, and will not be accepted for return, exchange or credit note.

Faulty Items 

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 14 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. 

If you have received a faulty item please email us at info@elleandriley.com to arrange a Prepaid Return Postage Label. We will replace if stock is available or refund you upon return.