We offer worldwide shipping to most major destinations. You can view the full list of available countries at checkout.

Domestic orders shipped within New Zealand typically arrive within 2–4 business days. International shipping times vary based on location but are generally 5–10 business days. Once your order has shipped, you’ll receive a confirmation email with tracking details.

Our orders are all shipped using the quickest method available to us. New Zealand and Australian orders are shipped via NZ Post using the fastest possible service. International orders beyond Australia are shipped via DHL Express. If you need your order urgently, please contact our customer care team—we’ll do our best to accommodate your request.

Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your order’s journey.

We aim to process orders quickly to avoid delays, so changes or cancellations are only possible within 2 hours of placing your order. Please contact our customer care team immediately if you need to make any changes.

Yes, all full priced Elle & Riley orders arrive beautifully packaged. We also offer a premium gift-wrapping service—simply select this option at checkout and add a personalised note if you wish. Sale items do not include our custom packaging so please specify on your order.

We accept online returns of unworn and unwashed items within 14 days of delivery. Items must be returned in their original packaging with tags attached.

All online returns will be subject to a $20 admin fee which will be deducted from your return amount.

Items purchased in store are only able to be returned for a store credit or exchange within 14 days of purchase. Items must be returned in their orginal condition with tags attached.

To initiate a return or exchange, visit our Returns Portal and follow the instructions. If you need further assistance, our customer care team is happy to help.

Once we receive your return, please allow 3–5 business days for processing. Refunds are issued to the original payment method.

All sale items are final sale and cannot be returned or exchanged.

We take great care to ensure the quality of every item. If you receive a damaged or faulty product, please contact us immediately—we’ll arrange a replacement or refund.

Cashmere is a delicate fibre. We recommend hand washing in cold water with a mild detergent, laying flat to dry, and storing in a breathable bag to prevent pilling. Visit our Cashmere Care Guide for more detailed instructions.

Cashmere is a delicate fibre. We recommend hand washing in cold water with a mild detergent, laying flat to dry, and storing in a breathable bag to prevent pilling. Visit our Cashmere Care Guide for more detailed instructions.

We use only 100% Grade-A cashmere sourced from Mongolia and Nepal. Each piece is carefully crafted to ensure exceptional softness, insulation, and longevity.

Pilling is a natural characteristic of cashmere. To reduce pilling, gently hand wash and use a cashmere comb to remove any fibres.

While we don't currently offer repair services, we’re happy to assist with facilitating a repair or helping you find a convenient repair service. Please reach out to our customer care team for support.

Yes, all our cashmere is ethically sourced from trusted partners in Mongolia, Nepal, and China, ensuring fair working conditions and sustainable production.